If required by law, we will make reasonable efforts to contact you about material changes or updates to this policy: if you have provided us with an email address, you agree that we may email you a notice regarding such changes or updates; if you have not provided us with an email address, you agree to view this page periodically and when our site informs you that this Privacy Notice has been updated.
Last Revised: October 3, 2018
What This Policy Applies to
This policy applies to information we collect:
- On the Websites;
- In email, text, and other electronic messages between you and Company;
- When you provide information to us when requesting services.
We collect several types of information from and about users of our Websites, including information:
- That personally identifies you, such as your name, postal address, email address, telephone number, or any other information that would allow you to be contacted online or offline (“personal information”);
- That is about you but does not identify you individually, such as the languages you speak or can read; and/or
- About your internet connection, the equipment you use to access our Websites, and usage details.
We collect this information in several ways, either:
- Directly from you when you provide it to us;
- Automatically as you use the Websites. Automatically collected information may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies; and
- From third parties, such as our business partners.
The information we collect on or through the Websites may include:
- Information that you provide by filling in forms on our Websites, such as our various Contact forms on our Sites. This includes information you provide at the time of registering to use our Websites or suggest a business. We may also ask you for information when you report a problem with our Websites;
- Records and copies of your correspondence (including email addresses), if you contact us;
- Your responses to surveys that we might ask you to complete;
- Details of transactions you carry out through our Websites with our business partners;
- Your navigation across the Websites.
You may also provide information to be posted or displayed on public areas of the Websites, or transmitted to other users of the Websites and third parties, such as customer comments and reviews (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk.
While navigating through and interacting with our Websites, we may automatically collect certain information about your equipment, browsing actions, and patterns that are not tied to your user profile, including:
- Details of your visits to our Websites, including traffic data, location data, logs, and other communication data and the resources you access and use on the Websites; and
- Information about your computer and internet connection, including your IP address, operating system, and type of browser.
We may use automatic data collection technologies to gather information about your online activities on our Websites over time and across third-party websites or other online services for behavioral tracking. For example, we may use various widgets and other tracking technologies to understand how you use the Websites and what information you search for. You can also opt-out by sending an email to email@example.com.
Automatically collected information may include personal information or non-personal information that we associate or link to personal information that we collect in other ways, including from third parties. This helps us improve our Websites and deliver a better and more personalized service, including allowing us to:
- Estimate our audience size and usage patterns;
- Store information about your preferences, allowing us to customize our Websites according to your individual interests;
- Speed up your searches; and
- Recognize you when you return to our Websites.
The technologies we use to automatically collect data may include:
- Web Beacons: Pages of our Websites and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that let Company get website-related statistics, such as the number of users who have visited certain pages or opened an email.
We do not control third parties’ tracking technologies or how they might use them. If you have questions about an advertisement or other targeted content, you should contact the responsible provider directly.
“Do not track”
You may have a feature in your browser that allows you to change your settings to “do not track.” We are required to disclose whether the Site honors the “do not track” setting in your browser. We have developed the Site to provide a consistent interface and operability to all users, and thus we do not honor your browser’s “do not track” function.
How we use your information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Websites and its contents to you;
- To provide you with information, products, or services that you request from us;
- To fulfill any other purpose for which you provide it;
- To provide you with notices about your account, including expiration and renewal notices;
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
- To notify you about changes to our Websites or any products or services we offer or provide through it;
- To allow you to participate in interactive features on our Websites;
- To deliver our review services to you;
- In any other way we may describe when you provide the information;
- For any other purpose with your consent; and
- To comply with any relevant laws, regulations, ordinances, rules, directives, or statutes.
If you choose to opt-in to receive marketing materials from us, we may use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please disable cookies used by our website or click the unsubscribe link at the bottom of any marketing emails you may receive from us. You can also opt-out by sending an email to firstname.lastname@example.org.
Legal Bases for Processing (For EEA Users)
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have a legal basis for doing so under applicable EU laws. The legal basis depends on the services you use and how you use them. This means we collect and use your information only where:
- It is necessary for the performance of a contract, such as to provide you with the services you requested, including to operate the services, provide customer support and personalized features, and to protect the safety and security of the services, including all processing necessary for the performance of our contract(s) with you;
- It satisfies a legitimate interest that is not outweighed by your data protection rights and interests, such as for research and development, to market and promote our services, and to protect our legal rights and interests;
- You give us consent to do so for a specific purpose; or
- We need to process your data to comply with a legal obligation.
All of our information, including the data we collect about you described in this policy, is stored in the United States of America.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
- To our subsidiaries and affiliates;
- To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Renova Home Improvements’ assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Renova Home Improvements about our Websites users is among the assets transferred;
- To fulfill the purpose for which you provide it;
- For any other purpose disclosed by us when you provide the information; and
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Renova Home Improvements, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Choices About How We Use and Disclose Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Marketing Emails. You can review and change your personal information in our marketing systems by using the unsubscribe function on our marketing emails.
- Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own, you can opt out by checking the relevant box located on the form on which we collect your data. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions or use the opt-out feature in the email.
Third party links
inclusion of third party websites on or through our Websites in no way constitutes an express or implied endorsement of such websites’ policies.
Methods used to protect your information
We use HTTPS to protect the confidentiality of your personal information including the use of SSL (Secure Sockets Layer) protocol and/or TLS (Transport Layer Security). We also use password encryption to protect all of the information stored in our database. In addition, our business practices are reviewed periodically for compliance with policies and procedures governing the security and confidentiality of its information. Our business practices limit employee access to confidential information and limit the use and disclosure of such information to authorized persons.
Our Websites use commercially reasonable technologies, processes and procedures to maintain the confidentiality, integrity, and availability of all personal data.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Websites like message boards. The information you share in public areas may be viewed by any user of the Websites.
You have the right to know what data is being collected from you, where it’s being processed, how it’s being used, how long it is stored for, and who we share the information with. If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party have a legitimate interest in doing so, you have the right to object to that use. However, in some cases, this may mean no longer using the Websites or our services. You may also request that we transfer or erase your personal data.
How you can access or correct your information
We do our best to respect your privacy rights and provide you access and control over your data. You can make any of the following requests regarding your data by sending an e-mail to email@example.com:
- Access and review your data;
- Correct your data or request that we delete some or all of it;
- Obtain copies of your data in human and/or machine-readable format suitable for importing to other software; and
- Restrict us from using or processing your data.
We use a 3rd party software, Salesforce, to store your information. Furthermore, during critical stages of system changes, we sometimes create manual backups. We retain these backups for no more than 7 days.
We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change or delete information if we believe the change or deletion would violate any law or legal requirement or cause the information to be incorrect.
If you delete your User Contributions from the Websites, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Websites users. Proper access and use of information provided on the Websites, including User Contributions, is governed by our Terms & Conditions.
California Privacy Rights
California Civil Code § 1798.83 permits users of our Websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to firstname.lastname@example.org.
How long your data is stored
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Account information: We retain your account information until you delete your account. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our Websites and Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.
Information you share on the Services: If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services. For example, we continue to display comments and content you provided to our Websites.
Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences unless you specifically ask us to delete such information. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.